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Perspectives on Watson: Customer Service

Mon, 02/14/2011 - 10:55am
ibm

The customer service industry is judged on two criteria: speed and accuracy. Watson, the IBM computing system designed to compete on Jeopardy!, is built to achieve both of these. IBM experts share their thoughts on how the DeepQA technology that powers Watson could transform the customer service industry into a faster, more accurate experience.

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